Delete my account

You can at any time request the permanent deletion of your Téou account and of all the data attached to it. There are two ways, depending on whether you still have the application or not.

From the application

This is the fastest way, and it is immediate. Open Téou, tap My account, then Delete my account, type DELETE and confirm. Your account is deleted straight away — no waiting period, and nothing for us to approve.

Without the application

If you have uninstalled Téou, email privacy@teou-app.com from any email address, giving the phone number linked to the account.

We will check that the request really comes from the holder of that number before carrying it out. Without this check, anyone who knew your number could have your account deleted.

What is deleted

The deletion is complete and permanent. It erases:

• your profile: phone number, display name, settings, notification token and savings counter;
• your journeys, in progress or completed, with the names and phone numbers of the associated recipients;
• the positions recorded for these journeys;
• your sign-in codes that are still valid;
• your authentication account itself.

No backup of these items is kept after deletion, and no copy is passed to a third party.

Timeframes

From the application, deletion is immediate. By email, it takes place within 30 days of your number being verified at the latest — usually within a few working days.

Regardless of any request, your completed journeys are automatically deleted within 72 hours (three days).